Za’atari Community-Based Protection Services (CBP)

Protecting the well-being, rights and dignity of Za’atari Camp residents through integrated and sustainable programming, while transitioning to permanent solutions.

Za’atari Camp in Jordan depends on I/NGOs to coordinate activities, shelter, basic needs, livelihoods support, protection, and maintenance for more than 77,000 refugees, many of them children. Efforts prioritize outreach and innovation in creating safe, dignified living conditions.

Blumont has worked in Za’atari Camp since 2015, building a strong team of Jordanian staff and Syrian volunteers to engage and support vulnerable Syrian refugees. A new iteration of Blumont programming—the UNHCR-funded Za’atari Community-Based Protection Services (CBP) program—began in 2019 to strengthen and expand community self-management in the camp through robust community mobilization, engagement, and case management. CBP focuses on strengthening protection services to Syrian refugees through inclusive and sustainable community-based solutions, innovation and partnerships. These efforts build on progress and learnings from Blumont’s Community-Based Support to Refugees in Jordan programs, which ran from 2015 to 2018.

Blumont’s case management work focuses on beneficiary well-being by identifying vulnerable individuals for referral to service providers, while also engaging people in awareness and inclusion activities, such as art and music therapy, sports, awareness sessions on health and well-being, and connecting elderly community members and youth through traditional Syrian culture sessions. The goal is to ensure that services and resources are available and accessible for all camp residents.

The community mobilization component includes organizing, motivating and empowering residents, especially women, girls, children and people with disabilities, to participate in the community. Building a multi-layer communications structure between NGOs, local authorities and refugees, this component establishes platforms to address camp needs. Community gatherings, focus group discussions, individual interviews and questionnaires offer opportunities for refugees to have their voices heard and provide input on issues of concern. Efforts include a team of camp residents that are being trained in GIS technology to map the camp and apply data to community-decision making, connecting refugees with the opportunity to actively identify community issues and propose solutions.

Through CBP’s community engagement component, Blumont complements humanitarian efforts by encouraging personal and social development and well-being. Through community centers, service units, libraries, and educational and skill-building opportunities, refugees of all genders, ability, age and background have access to transformative resources. Blumont’s Community Learning Hubs provide courses on English and Arabic language and transferrable vocational skills, such as tailoring and hairdressing; sports fields throughout the camp provide safe spaces for exercise and play; the TIGER 2.0 activity empowers girls and boys; Google-sponsored spaces provide young students with a place to learn and study; and the Made in Za’atari center allows women to learn, earn and support each other in trades such as soap making and handicrafts. Through these activities and resources, refugees are building both individual skills and community ties.