Camp Coordination and Camp Management in Northeast Syria
Providing humanitarian assistance at displacement camps in northeast Syria
Syria
Humanitarian Assistance 
Community Cohesion & Protection 
Water, Sanitation & Hygiene 2016-2026
UNHCR
Leading Camp Management and Camp Coordination
We served as camp managers in both Al-Hol and Roj camps in northeast Syria to help meet the needs of more than 73,000 displaced people since 2016. The project was initially funded by the U.S. Department of State, Bureau of Population, Refugees, and Migration (PRM), and then by the United Nations High Commissioner for Refugeees (UNHCR). Our work covered all aspects of Camp Coordination and Camp Management (CCCM), including the reception and registration of new arrivals; communication with residents; coordination of assistance and services delivered by other humanitarian organizations working in the camp; assisting residents looking to leave the camp and return home; and liaising with the Camp Administration for all camp operations.
Delivering Essential Services
Protecting the dignity and safety of camp residents was a key priority. We distributed food and non-food items for both Blumont services and on behalf of all humanitarian organizations working in the camp. Distributions included food, heaters and fuel, gas for cooking, and other basic necessities.
Teams rehabilitated and maintained camp facilities, including water, sanitation, and hygiene (WASH) systems, electricity, and solid waste management systems to improve access to critical services. We completed Al-Hol Camp’s water network in 2024, in coordination with the SAFER program, and we regularly monitored and maintained the system.
We collaborated with our local partners to provide preventative and community-based health care services through local field hospitals.
Supporting Community Engagement
We established a governance structure, made up of sector leaders, camp committees, and local councils, to encourage camp residents’ participation in activities and decision-making. Activities focused on inclusion and representation, engaging women, youth, older people, and persons with disabilities. We conducted training sessions to strengthen residents’ leadership skills, build confidence, and foster a sense of community amid displacement.
We promoted protection, safety, and empowerment for camp residents through our community feedback mechanisms. Our team interacted with residents on a daily basis through activities and distributions, and we were readily available at information desks stationed throughout the camps. Residents were able to report needed repairs, service outages, and protection issues to our dedicated team members, who were quick to refer each case to the right department or organization to follow up on concerns. We informed residents about corrective actions, solutions, and decisions to encourage a communication loop amongst our team, residents, and others working in the camp.
